Which VA action occurs if a claim remains incomplete due to waiting for medical records?

When a claim is deemed incomplete due to a delay in obtaining necessary medical records, placing the claim on hold is the most appropriate response. This action allows the Department of Veterans Affairs (VA) to await the additional evidence needed to make a fully informed decision regarding the claim. By doing so, the VA ensures that all relevant medical documentation is considered, which can be critical for accurately assessing the claimant's eligibility for benefits.

Processing the claim with what is available or finalizing it without additional evidence could lead to decisions that are not in the best interest of the veteran, potentially resulting in either an inadequate benefit determination or denial due to missing information. Denying the claim outright would also not allow the VA to fulfill its duty to provide comprehensive evaluations of claims. Placing the claim on hold reflects the VA's commitment to due diligence and thoroughness in reviewing each case.